Privacy Policy

Effective Date: 21 July 2026

Sleep Panda Pty Ltd ("Sleep Panda", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.sleeppanda.com.au, purchase our products or interact with us.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Our Details

Sleep Panda Pty Ltd

ABN: 40 698 064 032

Website: www.sleeppanda.com.au

Email: admin@sleeppanda.com.au

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Full name
Email address
Phone number
Shipping address
Billing address
Order history

Payment Information

Payments are securely processed through trusted payment providers.

Sleep Panda does not store your complete credit or debit card information.

Technical Information

When you visit our Website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our Website
Referral website
Purchase behaviour
Cookies and analytics data

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver products
Provide customer support
Send order confirmations and shipping updates
Improve our Website and customer experience
Detect fraud and protect our business
Respond to enquiries
Comply with legal obligations

Where you have given your consent, we may also use your information to send:

Promotions
Product launches
Special offers
Marketing emails
Newsletters

You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails.

4. Cookies

Our Website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Improve Website performance
Analyse Website traffic
Measure advertising performance
Personalise your shopping experience

You can disable cookies through your browser settings, however some Website features may not function correctly.

5. Analytics & Advertising

We may use third-party services including:

Google Analytics
Meta Pixel (Facebook & Instagram)
TikTok Pixel
Shopify Analytics
Other advertising and analytics platforms

These services help us understand customer behaviour, improve our Website and deliver more relevant advertising.

These providers may collect information in accordance with their own privacy policies.

6. Marketing

If you subscribe to our mailing list or choose to receive marketing communications, we may send you information about:

New products
Promotions
Travel tips
Exclusive offers
Product updates

You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly.

7. Sharing Your Information

We only share personal information where necessary to operate our business.

This may include:

Shipping carriers
Payment providers
Marketing platforms
Website hosting providers
Technology providers
Customer support platforms
Professional advisers where required

We do not sell your personal information to third parties.

8. International Service Providers

Some of our trusted service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

While we work hard to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

10. Access & Correction

You may request access to the personal information we hold about you.

If you believe any information is inaccurate or incomplete, please contact us and we will take reasonable steps to correct it.

11. Retention of Information

We retain personal information only for as long as reasonably necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Maintain business records

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

12. Children's Privacy

Our Website is not intended for children under 16 years of age.

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to remove it.

13. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Your continued use of our Website constitutes acceptance of any updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: