Terms & Conditions


Effective Date: 21 July 2026

Welcome to Sleep Panda.

These Terms & Conditions ("Terms") govern your use of www.sleeppanda.com.au (the "Website") and the purchase of products from Sleep Panda Pty Ltd (ABN 13 619 179 252).

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. About Us

Sleep Panda Pty Ltd
ABN: 40 698 064 032

Website: www.sleeppanda.com.au

Email: admin@sleeppanda.com.au

Sleep Panda designs premium travel comfort products for customers across Australia.

2. Eligibility

By placing an order through our Website, you confirm that:

  • You are at least 18 years of age, or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are authorised to use the payment method provided.

3. Products

We make every effort to accurately display our products, colours, descriptions and specifications.

Due to differences in screen settings, lighting and manufacturing processes, actual product colours may vary slightly from images shown on the Website.

We reserve the right to modify, discontinue or update products without prior notice.

4. Pricing

All prices displayed on the Website are in Australian Dollars (AUD).

Prices may change without notice.

We reserve the right to correct pricing errors or inaccuracies at any time.

If a pricing error occurs after an order has been placed, we may contact you with the option to proceed at the correct price or receive a full refund.

5. Orders

Once your order has been placed, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order.

Sleep Panda reserves the right to refuse or cancel any order where:

  • Payment cannot be authorised

  • Fraud is suspected

  • Products become unavailable

  • Pricing errors occur

  • Shipping restrictions apply

If payment has already been processed, a full refund will be issued where appropriate.

6. Payments

We accept secure payments through trusted payment providers including:

  • Visa

  • Mastercard

  • PayPal

  • Apple Pay

  • Google Pay

  • Afterpay

  • Shopify Payments

  • Other payment methods available at checkout

Payment information is processed securely by our payment providers. Sleep Panda does not store your complete payment card details.

7. Shipping

We currently ship within Australia only.

Estimated delivery times are generally 12–15 business days, however these are estimates only and are not guaranteed.

Delivery times may vary due to:

  • Public holidays

  • Weather events

  • Courier delays

  • Remote delivery locations

  • Circumstances beyond our reasonable control

Sleep Panda is not liable for delays caused by shipping carriers or events outside our control.

8. Returns & Refunds

Our Returns & Refund Policy forms part of these Terms.

We offer 30-day returns from the date of delivery, subject to our Returns Policy.

Customers are responsible for return shipping costs unless required otherwise under Australian Consumer Law.

Returned items must generally be:

  • Unused

  • In original condition

  • In original packaging

Nothing in these Terms excludes your rights under Australian Consumer Law.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair or refund where required by law, including where goods have a major failure.

These Terms do not limit or exclude any rights you have under Australian Consumer Law.

10. Intellectual Property

All content on this Website, including but not limited to:

  • Logos

  • Product images

  • Product designs

  • Graphics

  • Videos

  • Website design

  • Text

  • Branding

  • Trademarks

is owned by or licensed to Sleep Panda Pty Ltd and is protected by Australian and international intellectual property laws.

You may not reproduce, copy, distribute or use any content without our written permission.

11. User Conduct

You agree not to:

  • Use the Website unlawfully

  • Attempt to interfere with Website security

  • Upload malicious software

  • Misrepresent your identity

  • Use automated systems to access the Website without permission

We reserve the right to restrict access where misuse occurs.

12. Limitation of Liability

To the maximum extent permitted by law, Sleep Panda Pty Ltd is not liable for indirect, incidental or consequential losses arising from the use of our Website or products.

Where liability cannot be excluded under Australian law, our liability is limited to the remedies available under Australian Consumer Law.

13. Privacy

Your use of this Website is also governed by our Privacy Policy.

By using our Website, you acknowledge that your personal information will be handled in accordance with that policy.

14. Third-Party Services

Our Website may contain links to third-party websites or services.

Sleep Panda is not responsible for the content, security or privacy practices of third-party websites.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes become effective immediately upon publication on this Website.

We encourage customers to review these Terms periodically.

16. Governing Law

These Terms are governed by the laws of Western Australia and the laws of the Commonwealth of Australia.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Western Australia.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Sleep Panda Pty Ltd

ABN: 40 698 064 032

Website: www.sleeppanda.com.au

Email: admin@sleeppanda.com.au

We aim to respond to all enquiries as promptly as possible.