Shipping Policy
Effective Date: 21 July 2026
At Sleep Panda, we're committed to delivering premium travel essentials to your door as efficiently and safely as possible.
Please read the information below before placing your order.
Shipping Locations
We currently ship Australia-wide.
At this time, we do not offer international shipping, but we're working on expanding in the future.
Processing Time
All orders are processed within 1–3 business days after payment has been received.
Orders are not processed or dispatched on weekends or Australian public holidays.
During peak periods, sales events or product launches, processing times may be slightly longer.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are:
Australia
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Standard Shipping: 12–15 business days
Delivery estimates are provided as a guide only and are not guaranteed.
Shipping Confirmation
Once your order has been shipped, you'll receive a confirmation email containing your tracking information (where available).
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Delivery Delays
While we work closely with our shipping partners, delays may occasionally occur due to circumstances beyond our control, including:
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Weather events
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Peak shipping periods
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Courier delays
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Public holidays
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Remote delivery locations
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Customs or transport disruptions
Sleep Panda is not responsible for delays caused by third-party shipping providers.
Incorrect Shipping Information
Please ensure your shipping details are accurate before completing your purchase.
If an incorrect or incomplete address is provided, your order may be delayed or returned to us.
If a parcel is returned due to an incorrect address supplied by the customer, additional shipping charges may apply before the order can be re-dispatched.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We'll work with the shipping provider to investigate the issue and provide an appropriate resolution where applicable.
Please include:
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Your order number
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Full name
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Photos (if the parcel or product is damaged)
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A description of the issue
Order Changes
If you need to update your shipping address or modify your order, please contact us immediately at:
Once an order has been processed or dispatched, we may not be able to make changes.
Multiple Items
If your order contains multiple products, they may occasionally be shipped separately depending on stock availability or warehouse logistics.
You will receive tracking details for each shipment where applicable.
Delivery Responsibility
Once your parcel has been delivered to the address provided at checkout, responsibility for the order transfers to the customer.
If you believe your parcel has been delivered incorrectly, please contact us and we'll assist you in working with the courier to investigate.
Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
From time to time, Sleep Panda may offer free shipping promotions or discounted delivery offers.
These promotions are subject to change without notice.
Need Help?
If you have any questions regarding shipping or your order, we're here to help.
Sleep Panda Pty Ltd
ABN: 40 698 064 032
Website: www.sleeppanda.com.au
Email: admin@sleeppanda.com.au
We aim to respond to all enquiries as quickly as possible and appreciate your patience while we assist you.