Returns & Refund Policy

 

 

Effective Date: 21 July 2026

At Sleep Panda, we want every customer to love their travel experience and feel confident with their purchase.

If you are not completely satisfied with your order, we offer a 30-day return period subject to the conditions outlined below.

1. 30-Day Returns

Customers may request a return within 30 days from the date their order is delivered.

To be eligible for a return, the product must be:

  • Unused

  • In original condition

  • Free from damage, marks, stains or signs of use

  • Returned with original packaging and accessories where applicable

Due to hygiene reasons, products that have been used, washed, damaged or altered may not be eligible for return unless required under Australian Consumer Law.

2. Change of Mind Returns

If you change your mind about your purchase, you may request a return within 30 days.

For change-of-mind returns:

  • The customer is responsible for return shipping costs.

  • Original shipping costs are non-refundable.

  • The product must meet our return conditions.

Once the returned product has been received and inspected, we will process an approved refund.

3. Faulty or Damaged Products

Sleep Panda stands behind the quality of our products.

If your product arrives damaged, faulty, or has a manufacturing issue, please contact us as soon as possible.

Please provide:

  • Order number

  • Description of the issue

  • Photos or videos showing the problem

Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include:

  • Repair

  • Replacement

  • Refund

4. Australian Consumer Law

Nothing in this Returns & Refund Policy excludes or limits your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded.

You may be entitled to a remedy if a product:

  • Is faulty

  • Is significantly different from its description

  • Does not perform as expected

  • Is unsafe

5. How to Request a Return

To request a return, please contact our customer support team:

Email: admin@sleeppanda.com.au

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Our team will review your request and provide the next steps.

Please do not send products back without receiving return approval first.

6. Return Shipping

For approved change-of-mind returns:

  • Customers are responsible for return shipping costs.

  • We recommend using a tracked shipping service.

  • Sleep Panda is not responsible for products lost or damaged during return shipping.

For approved faulty or incorrect products, return arrangements will be handled according to your consumer rights and the circumstances of the issue.

7. Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be processed to the original payment method.

  • Processing times may vary depending on your bank or payment provider.

Please allow additional time for your financial institution to complete the transaction.

8. Sale Items

Sale items and promotional purchases may be eligible for return unless otherwise stated.

All items remain subject to Australian Consumer Law protections.

9. Exchanges

At this stage, Sleep Panda does not offer direct exchanges.

If you would like a different product, colour or size, please request a return and place a new order once your return has been approved.

10. Incorrect Orders

If you receive an incorrect product, please contact us immediately.

We will investigate the issue and provide an appropriate solution.

11. Contact Us

If you have any questions regarding returns or refunds, please contact:

Sleep Panda Pty Ltd

ABN: 40 698 064 032

Website: www.sleeppanda.com.au

Email: admin@sleeppanda.com.au

We are committed to providing a simple and fair customer experience.